---
title: "“Will not happen again”: MBSA apologises for staff’s rowdy attitude towards customer"
url: https://weirdkaya.com/mbsa-apologises-for-staffs-rowdy-attitude/
date: 2022-05-18
modified: 2022-05-18
lang: en
author: "Sarah Yeoh"
description: "PETALING JAYA - The Shah Alam City Council (MBSA) has apologised for its staff's unprofessional behavior towards a customer at its Kota Kemuning branch on April 26. It said that..."
categories:
  - "Society"
tags:
  - "apology"
  - "Malaysia"
  - "MBSA"
image: https://cdn.weirdkaya.com/media/link-preview-14.0-1-19.png
word_count: 172
---

# “Will not happen again”: MBSA apologises for staff’s rowdy attitude towards customer

**PETALING JAYA** - The Shah Alam City Council (MBSA) has [apologised](https://www.freemalaysiatoday.com/category/nation/2022/05/17/shah-alam-council-says-sorry-for-officers-rude-treatment-of-customer/) for its staff's unprofessional behavior towards a customer at its Kota Kemuning branch on April 26.

It said that an internal investigation revealed that the conflict was caused by a misunderstanding between the staff and the customer.

![MBSA
](https://cdn.weirdkaya.com/media/face-off.jpg)Screenshot via Facebook

> **MBSA apologises for the incident and will ensure that this will not happen again.**

“The issue was resolved after the customer took a number and proceeded with the business license renewal," it said in a statement.

MBSA also added that it welcomes opinions and suggestions from all parties to improve the quality of its services.

The customer involved in the incident posted a now-viral video on Facebook on May 11, where she alleged she was given rude replies by a female staff.

After voicing her dissatisfaction, a male staff member became aggressive and began shouting at her while pointing his finger at her and even challenged her husband to a fight.

Read our coverage [here](https://weirdkaya.com/mbsa-staff-threatens-couple/):

https://weirdkaya.com/mbsa-staff-threatens-couple/

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