“Will not happen again”: MBSA apologises for staff’s rowdy attitude towards customer

PETALING JAYA – The Shah Alam City Council (MBSA) has apologised for its staff’s unprofessional behavior towards a customer at its Kota Kemuning branch on April 26.

It said that an internal investigation revealed that the conflict was caused by a misunderstanding between the staff and the customer.

Screenshot via Facebook

MBSA apologises for the incident and will ensure that this will not happen again.

“The issue was resolved after the customer took a number and proceeded with the business license renewal,” it said in a statement.

MBSA also added that it welcomes opinions and suggestions from all parties to improve the quality of its services.

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The customer involved in the incident posted a now-viral video on Facebook on May 11, where she alleged she was given rude replies by a female staff.

After voicing her dissatisfaction, a male staff member became aggressive and began shouting at her while pointing his finger at her and even challenged her husband to a fight.

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Cover image: Facebook & SeekLogo