"Gangster-like experience": MBSA staff threatens couple after they complain of colleague's rudeness

KLANG – A Shah Alam City Council (MBSA) staff lost his temper and confronted a couple in a tense face-off after the latter complained of his colleague’s lack of professionalism.

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In a Facebook post, a woman named H* wrote that she had gone to MBSA Kota Kemuning with her husband on April 26 to renew her license.

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When she reached there, she was told by the security guard that she didn’t have to take a number and directed her straight to the counter.

“I proceeded to Counter 4 and a lady in brown baju kurung and tudung attended to me. Telling her I wished to renew my license, she replied me with a rude tone to take my queue number before proceed to the counter.”

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After telling her husband to take a queue number, H claimed that the female staff told her to make payment at another counter after getting the number in a tone which implied she was an eyesore.

‘Shut up!’

Unable to tolerate her unprofessional attitude, H said, “It’s not like I wanted to come here straight. The guard told me to head over here. Why can’t you talk politely?”

She also claimed that this wasn’t the first time the female staff had acted in such a manner.

This is the third time I have experienced bad services from this lady. The previous 2 times was because I was there to complain about a tree that has overgrown into my house. I really could not bear with her attitude.

Before H could finish her sentence, a male staff seated next to the lady suddenly stood up and began shouting at her while pointing his finger aggressively at her.

Though taken aback by his outburst, H told the man that his colleague’s attitude was extremely rude and unacceptable and that she had every right to speak up about it.

Unfortunately, it failed to put a stop to the man’s railings, thus causing H to whip out her handphone and start recording his fiery reaction.

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“By that time, my husband had come towards me after taking the number and he [the MBSA staff] shouted at my husband to keep quiet and ordered us to leave after pay[ing]. Not fearing of him threatening [us], my husband refuted him.”

You wanna fight, bro?

The tension quickly boiled over as the man stormed out from the counter and walked right up to H’s husband’s face, with their noses barely inches from each other as they continued to exchange heated words with each other.

Another female staff who followed the man out to the common area tried defusing the situation by standing between the two and pleaded with H to stop recording, which she willingly complied as she didn’t want to escalate it further.

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But, it soon turned into a decision H came to regret as the man angrily demanded that the video be deleted or they would not be allowed to leave the building.

Since when this person has the authority and right to stop us from leaving and instructing us to delete the video? Is he scared that [the] video will expose him of his behavior?

“We are not afraid as we did nothing wrong. Meanwhile, we will not delete the video. He also said we came to someone’s place and acted like a gangster. Please judge who is the gangster in this situation,” she wrote.

H also said that she had lodged a formal complaint over the man’s threats and rudeness, adding that he should be fined for breaking social distancing rules implemented during that time period.

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