M’sians gave more than RM50mil in tips on Grab in 2021, report shows

PETALING JAYA – If there’s one solid proof to show how generous Malaysians can actually be, just ask the folks at Grab.

While tipping is generally not practiced among Malaysians, Grab introduced the feature into its app in 2019 and has been reaping the rewards since.

In a personal impact report feature which is now available on the app, approximately RM50,354,857 was given in the form of tips throughout 2021.

During the first Movement Control Order in 2020, Grab noted that Malaysians were more willing to tip riders as they gave tips in one out of every 30 bookings, compared to one in every 100 bookings before the lockdown.

It also added that Malaysians tipped a daily average of RM30,000 during the lockdown, with the highest tip in a single booking being RM500.

Out of all delivery areas, Klang Valley had the most frequent tippers, where it contributed RM16,000 in tips given, whereas Kuala Terengganu’s tippers were the most generous in terms of tip value per booking.

Tipping is not mandatory for Grab users and they can select the tip amount starting from a minimum amount of RM2. Customers may also opt to tip the rider in cash but it will not be reflected in the e-receipt.

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Cover image: The Star