In a heartwarming act of kindness, a Malaysian woman named Rachel was deeply moved by a compassionate gesture from a staff member at ZUS Coffee.
After enduring a particularly stressful day with a demanding client, Rachel’s spirits were lifted by a simple yet touching note, which she shared on the social media platform Xiao Hong Shu, attracting over 2,500 likes and numerous supportive comments.
According to the post, Rachel had just wrapped up a project with her client and decided to indulge in a comforting cup of coffee.
While placing her order, she was confronted with yet another disrespectful message from the client.
“Despite successfully defending my position, the lack of respect after months of diligent work and overtime took its toll, and I struggled to hold back tears,” she wrote.
Shocked to find handwritten notes on tissue
Attempting to maintain her composure and reminding herself that it’s not appropriate for adults to cry in public, Rachel was taken aback when she received her ZUS Coffee order.
Tucked inside was a tissue with a heartfelt message: “I’m sorry you had a bad day today. Please have a good sleep tonight. Bye!”
Speaking to WeirdKaya, Rachel shared that the staff might have noticed her sniffling while she placed her order, which led to their spontaneous act of kindness.
Rachel expressed her sincere thanks to the ZUS Coffee staff at Pavilion Bukit Jalil Branch for their genuine care.
“This gesture of understanding and kindness was enough to break down my emotional barriers,” she said.
Expresses gratitude
Rachel also expressed her appreciation for the overwhelming response to her post.
“I didn’t expect this to be seen by so many people and resonated with some. Thank you, everyone, and I know everyone’s life is not easy, let’s work harder together.”
The incident struck a chord with many others, echoing the sentiment of support and kindness.
Besides, the official ZUS Coffee account also responded to the post with a virtual hug and words of encouragement, assuring her that “everything will be fine.”
The compassionate actions of ZUS Coffee staff are not new; they have been acknowledged before for their empathetic approach to customers.
