Owning and running a restaurant or cafe is never an easy task as you often have to deal or put up with unreasonable customers who will find every opportunity to complain, even if their claims are likely to be untrue.
An owner of a cafe serving Western food in Penang recently took to Facebook to recount how one customer complained about being served rotten food, leading him to suspect that the customer was looking to skip out on payment.
M’sian customer claims buttermilk chicken had gone bad
Taking to its Facebook page, the owner of The Portugis Grill wrote that the customer came to the cafe on Saturday night (Nov 25) and ordered buttermilk chicken.
To his puzzlement, the customer later approached him and claimed that the buttermilk chicken tasted sour and demanded a refund.
“Me and my staff tasted the buttermilk chicken for ourselves and found nothing wrong with it. But the customer kept asking for a refund, so I returned him RM10 although the meal cost RM9.90.
What confused me the most was the fact that the customer didn’t complain about it and nearly finished the entire meal before claiming it had gone bad. If it tasted sour, how was he able to finish it?” he questioned.
At the end of the post, the owner urged other customers to send the food back if they were dissatisfied and not devour it all beforehand.
Freeloader spotted?
In the comment section, netizens didn’t take the customer too kindly and criticised him for taking advantage of the cafe owner.
‘In reality, all he wanted was to eat for free.’
‘Seems like it’s his first time eating buttermilk chicken. I’ve encountered such customers a lot too.’
Another joked, ‘Maybe he didn’t brush his teeth that’s why he felt it tasted sour.’
Restaurant/cafe owners, what other kinds of unreasonable demands have you heard from customers? Share with us in the comments!
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