Keretapi Tanah Melayu Berhad (KTMB) has expanded its innovative Open Payment System to encompass 80 stations throughout the Klang Valley and the northern region.
This system, which supports payments via Apple Pay, Samsung Pay, debit, credit cards, and e-wallets, was officially launched at KTM Ipoh Square, with Transport Minister Anthony Loke at the helm.
The launch signifies a pivotal shift towards modernizing passenger experiences, enabling swift transactions at automated gate controls for Komuter services.
More practical payment mode for KTM commuters
In a statement, KTMB also shared that the Electric Train Service (ETS) will retain its online ticket purchasing requirement.
Read also: KTM Introduces RM30 Pre-Authorized Fee For Debit Card Payments, Sparks Online Debate
Minister Loke, in his address, emphasized the system’s efficiency, highlighting that transactions could be processed in a mere one to five seconds, marking a significant leap in service delivery.
“This is a new facility that KTMB users can enjoy, offering a more practical ticket payment mode that simultaneously improves the user experience.
Now, passengers can travel using debit cards, credit cards, and Near Field Communication (NFC) modes such as Apple Pay, Samsung Pay, in addition to the existing KITS KTMB app and Touch ‘n Go cards.”
Moreover, KTMB is setting the pace for customer loyalty programs with the introduction of the Rail Rewards initiative on January 1.
This loyalty scheme rewards passengers with points for every ticket bought through KTMB’s Integrated Ticketing System, which can then be redeemed for future travel. This move not only enhances customer satisfaction but also encourages repeated use of KTMB’s services, promoting sustainable travel habits among Malaysians.
