A public transport user has praised RapidKL after claiming that staff and auxiliary police responded quickly to a complaint made through a QR code inside an LRT coach.
The incident was shared online by a netizen who said they were taking the LRT to Putra Heights when they witnessed a passenger allegedly refusing to remove her bag from a seat.
Refused to move bag from seat
According to the netizen, she had just boarded the LRT and were standing when she saw a woman speaking on the phone while telling another passenger who wanted to sit down that her bag was occupying the seat.
She said it might not have been an issue if the coach was empty, but at that time, many passengers were already standing.
The passenger who wanted to sit was also described as an older woman who appeared to be unwell, as she was allegedly breathing heavily after eventually getting a seat.
Another passenger gave up her child’s seat
The netizen said another woman nearby could not bear to watch the situation and asked her child, believed to be her grandchild, to stand up and give the seat to the older passenger.
The child then stood quietly beside the woman, while the older passenger sat down.
Seeing this, she said she felt angry as the passenger with the bag allegedly continued occupying the seat despite someone else clearly needing it more.
Reported through QR code inside coach
The netizen admitted that they did not dare to confront the passenger directly.
However, she noticed a QR code inside the train coach for feedback and decided to try submitting a report.
She then took a photo, filled in the train and coach number, and described the incident to Rapid KL.
Staff resolves issue
To her surprise, she claimed that a RapidKL staff member boarded the train at the very next station.
The staff member reportedly approached the passenger and asked her to place her bag on the floor so the seat could be used by someone who needed it.
However, the passenger allegedly refused to cooperate and continued speaking while pointing at a small black booklet.
The staff member then took photos to record the situation.
She said that at the following station, two auxiliary officers were already waiting at the coach before the train came to a stop.
Once the doors opened, they boarded the coach to assist.
The passenger was allegedly still unhappy and appeared to ask who had reported her.
According to her, the auxiliary officer pointed to the CCTV in the train and firmly told the passenger to remove the bag and place it on her lap. Eventually, the passenger complied.
The netizen was genuinely surprised by how fast the matter was handled and praised RapidKL’s efficiency, saying the response was almost “100 marks”.
She also encouraged others to use the QR code inside the train if they encounter similar situations but are too afraid to speak up directly.
