A Singaporean woman’s getaway to Johor Bahru (JB) has left her emotionally scarred after a hotel staff barged into her hotel room without consent.
She later shared the frightening encounter with Shin Min Daily News and the hotel has since stepped forward to apologise for the incident, reported Mothership.
Woman shocked after JB hotel staff entered room without warning
According to the woman surnamed Lin, she said she and her friends stayed at Hako Hotel in Mount Austin from Nov. 8 to 10, where they booked two separate rooms.
During her stay, she said she had just showered and was changing when a male staff suddenly opened the door.
Upon seeing the staff, Lin got shocked and “yelled at him to get out” before reporting the incident to the front desk with her friend.
According to the staff, he claimed that he knocked on the door and heard no response, leading him to assume that Lin had checked out. However, Lin countered by saying that the “Do Not Disturb” light was switched on.
On top of the unwelcomed intrusion, Lin also revealed that she was unable to lock her room’s door as the lock was faulty, causing her to feel “violated” by the lack of privacy.
Highlighted other issues with hotel
Aside from the staff walking into her room, Lin also pointed out several grouses she had with the hotel such as the shower drain being clogged with accumulated hair and poor sound insulation.
Although she brought the matter to the front desk, they only gave her verbal promises that they would look into it. Eventually, Lin cleaned the shower drain herself and had to endure the loud noises being made at night.
For the uninitiated, Hako Hotel shares the same building with a karaoke.
Hotel apologises
Taking to their Facebook page yesterday (Nov 18), Hako Hotel issued an apology over the incident, writing that it was “truly sorry for any discomfort or distress” it had caused.
The trust our guests place in us is something we hold with utmost regard, and we are heartbroken to have let down even one of our valued patrons.
“We remain steadfast in our promise to learn from this incident and are actively enhancing our procedures to ensure such an occurrence will not happen again,” it wrote.
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