In an unprecedented move, GrabPay Wallet users will now have to pay an additional fee whenever they reload using their credit card.
This move was announced via Grab Malaysia’s official website, where it outlined the new reload policy for various top-up methods, including credits cards, bank transfer, and debit cards.
1% fee for GrabPay Wallet reloads via credit cards
According to the chart provided by Grab Malaysia, it stated that the new 1% fee imposed on credit card reloads will come into effect on Sept 11 this year.
Based on the chart, reload methods such as bank transfers, debit cards, and GX Bank, a joint venture between Grab, Singtel, and other Malaysian investors, will not be subjected to the 1% fee.
The fee only applies to reloads made using credit cards, although it must be noted that Maybank co-branded credit cards will be exempted.
At the time of publication, the company has yet to release an official statement explaining the rationale for the new surcharge fee.
GrabPay Wallet isn’t alone in imposing a surcharge fee on customers, where back in February of 2024, its rival TNG Digital Sdn Bhd (TNGD) announced that it would be charging a 1% credit card reload fee.
According to its CEO Alan Ni, he said the fee was imposed due to heavy costs of credit card reloads it had been subsidising and excessive credit card balance cashouts.
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