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Here’s A Step By Step Guide On How To Appeal For eMADANI Credit If You Failed To Receive It

Got rejected? No worries, you can still appeal.

eMADANI is a financial initiative by the government, offering RM100 E-wallet credit to eligible Malaysian citizens.

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This assistance aims to enhance the digital lifestyle of citizens and boost the digital economy.

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However, some applicants face challenges in receiving this benefit due to various reasons.

Read also: More Than 6.5 Million M’sians Receive Their RM100 eMADANI Credit Within 3 Days 

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Potential Reasons for eMADANI Rejection

We have compiled five potential reasons that may have caused the rejection.

Ringgit malaysia emadani 1
  1. Multiple E-wallet Applications
    Applying through more than one e-wallet like Touch ‘n Go eWallet, ShopeePay, Setel, or MAE App can lead to rejection as each individual is entitled to apply only on one platform.
  2. Mismatched Personal Details:
    Ensure your name and identity card number match the JPN database. Discrepancies can cause application denial.
  3. Outdated Tax Information:
    Applicants must have an annual income of RM100,000 or less, as recorded by LHDN (as of July 15, 2023). Failure to update income details with the Inland Revenue Board may result in application rejection.
  4. Citizenship Criteria:
    Only Malaysian citizens or permanent residents are eligible. Account verification on the chosen platform is mandatory before applying.
  5. Previous eBelia Rahmah Beneficiaries:
    Students who previously received the RM150 eBelia Rahmah aid are ineligible for the eMADANI credit.

Got rejected? Here’s how to appeal for your eMADANI application

1. Touch ‘n Go eWallet

Applicants can appeal on the Touch ’n Go Support website by providing personal details, selecting “eMADANI” under Support Type, and describing the appeal issue in the Description section.

Additional documents can be attached. Alternatively, call 603-5022 3888 for details.

You can access the request page from Touch ’n Go here.

Touch n go appeal emadani

2. ShopeePay

Applicants can appeal through Shopee Customer Service Team. Choose eMADANI Claimants under “What type of user are you?”, provide Shopee account name and email, and attach any additional documents. Call +603-2777 9222 for more information.

You can access the request page from Shopee here.

Shopee customer service_ appeal for emadani

3. MAE

For issues related to eMADANI, MAE by Maybank2u, or QR code payment functionalities, you may contact Maybank customer service at 1300-88-6688 or email mgcc@maybank.com.my as they do not have a feedback form.

4. Setel

Appeal by emailing hello@setel.com or through the Setel website.

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You can access the request page from Setel here.

Setel emadani

It is also important to note that the following scenarios are not eligible for the appeal.

  • Your citizenship is unrecognised.
  • Your name and IC number do not match.
  • Your IC number is invalid.
  • Your record does not exist in the National Registration Department.
  • You are not 21 years old as of 1 January 2023. Do note that only the year is taken into account, so someone born on 1 January is the same age as someone born on 31 December.

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