--- title: "Here’s A Step By Step Guide On How To Appeal For eMADANI Credit If You Failed To Receive It" url: https://weirdkaya.com/emadani-appeal-online-steps-shopee-tng-setel-mae/ date: 2023-12-06 modified: 2023-12-06 lang: en author: "Yu Ang Tan" description: "eMADANI is a financial initiative by the government, offering RM100 E-wallet credit to eligible Malaysian citizens. This assistance aims to enhance the digital lifestyle of citizens and boost the digital..." categories: - "Original" - "Society" tags: - "#Trending" - "appeal eMADANI credit" - "eMADANI Credit" - "eMADANI Credit appeal" - "MAE Appeal" - "Malaysia" - "MOF" - "Setel" - "Shopee Appeal" - "TnG appeal" image: https://cdn.weirdkaya.com/media/heres-a-step-by-step-guide-on-how-to-appeal-for-emadani-credit-if-you-failed-to-receive-it.png word_count: 449 --- # Here’s A Step By Step Guide On How To Appeal For eMADANI Credit If You Failed To Receive It eMADANI is a financial initiative by the government, offering RM100 E-wallet credit to eligible Malaysian citizens. This assistance aims to enhance the digital lifestyle of citizens and boost the digital economy. **However, some applicants face challenges in receiving this benefit due to various reasons.** ![eMADANI rejected_TnG](https://cdn.weirdkaya.com/media/emadani-rejected-tng.jpg) ![eMADANI rejected](https://cdn.weirdkaya.com/media/emadani-rejected.jpg) Read also: [More Than 6.5 Million M’sians Receive Their RM100 eMADANI Credit Within 3 Days ](https://weirdkaya.com/more-than-6-5-million-msians-receive-their-rm100-emadani-credit-within-3-days/) ## Potential Reasons for eMADANI Rejection We have compiled five potential reasons that may have caused the rejection. ![Ringgit Malaysia eMADANI 1](https://cdn.weirdkaya.com/media/ringgit-malaysia-emadani-1.png) - **Multiple E-wallet Applications** Applying through more than one e-wallet like Touch 'n Go eWallet, ShopeePay, Setel, or MAE App can lead to rejection as **each individual is entitled to apply only on one platform.** - **Mismatched Personal Details**: Ensure your name and identity card number match the JPN database. Discrepancies can cause application denial. - **Outdated Tax Information**: Applicants must have an annual income of** RM100,000 or less**, as recorded by LHDN (as of July 15, 2023). Failure to update income details with the Inland Revenue Board may result in application rejection. - **Citizenship Criteria**: Only Malaysian citizens or permanent residents are eligible. Account verification on the chosen platform is **mandatory** before applying. - **Previous eBelia Rahmah Beneficiaries**: Students who previously received the RM150 eBelia Rahmah aid are ineligible for the eMADANI credit. ## Got rejected? Here's how to appeal for your eMADANI application ## 1. Touch 'n Go eWallet Applicants can appeal on the Touch ’n Go Support website by providing personal details, selecting **“eMADANI”** under Support Type, and describing the appeal issue in the Description section. Additional documents can be attached. Alternatively, call 603-5022 3888 for details. #### You can access the request page from Touch ’n Go here. ![Touch N Go appeal eMADANI](https://cdn.weirdkaya.com/media/touch-n-go-appeal-emadani.png) ## 2. ShopeePay Applicants can appeal through Shopee Customer Service Team. Choose eMADANI Claimants under “What type of user are you?”, provide Shopee account name and email, and attach any additional documents. Call +603-2777 9222 for more information. **[You can access the request page from Shopee here.](https://support.tngdigital.com.my/hc/en-my/requests/new?ticket_form_id=360001558914)** ![Shopee Customer Service_ Appeal for eMADANI](https://cdn.weirdkaya.com/media/shopee-customer-service-appeal-for-emadani.png) ## 3. MAE For issues related to eMADANI, MAE by Maybank2u, or QR code payment functionalities, you may contact Maybank customer service at 1300-88-6688 or email [mgcc@maybank.com.my](mailto:mgcc@maybank.com.my) as they do not have a feedback form. ## 4. Setel Appeal by emailing [hello@setel.com](mailto:hello@setel.com) or through the Setel website. **[You can access the request page from Setel here.](https://help.setel.com/article/21804113311629/what-can-i-do-if-my-emadani-claim-is-rejected)** ![SETEL eMADANI](https://cdn.weirdkaya.com/media/setel-emadani.png) It is also important to note that the following scenarios are not eligible for the appeal. - Your citizenship is unrecognised. - Your name and IC number do not match. - Your IC number is invalid. - Your record does not exist in the National Registration Department. - You are not 21 years old as of 1 January 2023. Do note that only the year is taken into account, so someone born on 1 January is the same age as someone born on 31 December. ### Read More: - [Here’s How Smart Travellers Spend Borderless, All in One App](https://weirdkaya.com/heres-how-smart-travellers-spend-borderless-all-in-one-app/) - [Still Thinking What To Do With Your Duit Raya? Let MAE Tabung Guide You](https://weirdkaya.com/still-thinking-what-to-do-with-your-duit-raya-let-mae-tabung-guide-you/) - [More Than 6.5 Million M’sians Receive Their RM100 eMADANI Credit Within 3 Days ](https://weirdkaya.com/more-than-6-5-million-msians-receive-their-rm100-emadani-credit-within-3-days/) - [Your E-Wallet Account Will Be Suspended If You ‘Cash Out’ Your eMADANI Credit, MOF Warns ](https://weirdkaya.com/your-e-wallet-account-will-be-suspended-if-you-cash-out-your-emadani-credit-mof-warns/) - [MOF: RM100 eMADANI Credit Limited to Offline Retail Transactions Only](https://weirdkaya.com/mof-rm100-emadani-credit-limited-to-offline-retail-transactions-only/) - [What Is eCCRIS? A Step By Step Guide On Checking Your Credit Records At Bank Negara’s Website ](https://weirdkaya.com/eccris-step-by-step-guide-bank-negara-2023/) --- [![WeirdKaya is on Instagram!](https://weirdkaya.com/wp-content/uploads/ig-article-cta.png)](https://www.instagram.com/weirdkaya/)For more stories like this, follow WeirdKaya on Facebook and Instagram! ---