In a real-life fast-food fiasco, a Singaporean GrabFood delivery rider was banned from the platform after reportedly disrespecting a customer’s order.
The aggrieved party, Ashvin, took to social media to share his frustrating tale.
Ashvin had placed an order with GrabFood for a McDonald’s meal from the NEX outlet on June 30, 2023.
To his surprise, the rider messaged him, arguing that the McDonald’s at Potong Pasir was closer and that the journey from NEX to Ashvin’s address was too extensive.
The rider continued, lamenting about the crowded scene at the NEX McDonald’s due to an influx of fellow delivery riders and walk-in customers.
Despite Ashvin suggesting the rider cancel the order, he retorted, “Now I cannot cancel.” The rider’s explanation involved the “auto-accept” feature and the random job allocation process on Grab’s end.
Throws the food on his doorstep
However, the real kicker was the delivery itself.
Ashvin’s anticipation for a McDonald’s feast turned into a horror show when he found his order tossed unceremoniously on the cabinets outside his home.
His meal, quite literally, spilled out of its bag – fries scattered on the ground, a punctured drink, and torn packaging.
In a wrathful Facebook post, Ashvin vented, “Very very very bad experience with THIS PARTICULAR GrabFood delivery rider. Felt like smacking him for the way he treated the food that was meant to be eaten. In the end, cannot eat at all. If you don’t like your job, please find another. You little s**t.”
Rider gets banned
Following the incident, Grab reached out to Ashvin to clarify the situation.
Grab later informed Ashvin that the rider had faced previous complaints and that he was now officially barred from the platform starting July 1, 2023.
According to Mothership, Grab reaffirmed that a thorough investigation led to this decision, underlining their commitment to maintaining a respectful environment for all users.