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Aged like milk: AirAsia’s ‘innocent’ tweet turns into target for online vitriol

Sh*t went from 0 to 100 real quick.

KUALA LUMPUR – What started off as an innocent question quickly turned into a lightning rod for beleaguered low-cost airline AirAsia.

Yesterday (June 11), the airline posted a question on its official Twitter account where it asked netizens on what advice they’ll give to first-time flyers.

Airasia
Screenshot via Twitter/airasia

Unfortunately, things didn’t quite go as planned as the tweet began to fill up with angry comments left by netizens who were upset with AirAsia’s services in recent weeks.

Airasia
Screenshot via Twitter/airasia
Airasia
Screenshot via Twitter/airasia

They also slammed the airline for dragging its feet on refunding customers for flights which were cancelled at the last minute without any prior notice.

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Airasia
Screenshot via Twitter/airasia

However, Capital A Group chief executive officer Tan Sri Tony Fernandes denied the allegations, saying that AirAsia had refunded nearly all customers who were affected by flight cancellations caused by the pandemic.

The airline has also come under immense scrutiny from the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP), who launched an investigation last month into the issue.

Read about it here:



Cover image via Twitter/airasia & The Edge Markets

Editor: Sarah Yeoh