Halfway through eating Nasi Campur at a warung at Kampung Sungai Penchala, a horrifying discovery was made. A diner found up to six pieces of cut fingernails in the plate of rice, causing significant disgust.
The Malaysian woman posted on her social media that while having mixed rice with her mother at an eatery in Kampung Sungai Penchala, her mother found several pieces of fingernails on their plate.
“There were not just one, but a total of six cut fingernails. She had already been chewing on two of them. We’re speechless!”
She mentioned that the incident traumatised both of them.
The restaurant implicated in this incident, named Sambal Hijau, is located in Kampung Sungai Penchala, Kuala Lumpur.
Its management has then issued an apology on Facebook following the complaint about the hygiene of its food.
The manager expressed regret that the customers had found something in their food that should not have been there and acknowledged their concerns.
“We assure you, we take this matter very seriously and are conducting a comprehensive investigation to ascertain why this happened.
He stated that the restaurant has immediately taken action to prevent such an occurrence in the future, including providing additional food safety training for their staff and enhancing procedures for food quality control.
The manager emphasised that the health and satisfaction of their customers are of paramount importance to them.
“We would like to emphasise that this incident does not represent the high standards that we have maintained since our restaurant opened.
He said that the restaurant would strive to make necessary improvements to regain customers’ trust and always welcomes feedback from customers.
Read their apology here.