What would you do if you’ve ordered something underwhelming at a restaurant? Do you just keep quiet and never return? Or do you complain to the owner right away and post it on social media?
A customer took it upon himself to write a note addressing the restaurant owner after he was displeased over being served a bowl of tom yam soup he found to be tasteless.
According to a photo shared on the Makan Sedap Facebook page, the customer complained about the lack of flavour in the tom yam dish he had ordered.
I have come here twice, and both times it doesn’t taste as good as it used to be. What kind of tom yam is this?
There’s no sourness, spiciness, sweetness, or creaminess. It just tastes like dried shrimp. Quite sad,” the note read.
In the caption, the page owner wrote that those who are too shy to give feedback can consider writing a note in order to help the restaurant prepare better meals, adding that the intention was out of care.
We give feedback because we care, don’t misunderstand.
In the comment section, netizens were surprised to see the rare but refreshing show of feedback.
‘The feedback given was very polite. We won’t feel embarrassed and the restaurant owner doesn’t get offended either.‘
“Doing it like this is good, giving it directly to the owner. But hopefully, they can accept it with an open heart. Yes, customers aren’t angry to embarrass the owner and restaurant staff.’
“It’s better to have feedback like this so that the restaurant owner knows what’s the issue with their cooking rather than publicly shaming them.’
What do you think about this approach? Comment below!