In the rapidly-paced world of food deliveries, where every minute can impact ratings and earnings, delivery personnel often find themselves racing against time. As deliverymen navigate tight schedules and unresponsive customers, patience can easily waver.
However, as a Malaysian GrabFood rider discovered, sometimes there’s more to the story behind a closed door than meets the eye.
Irfan, a GrabFood deliveryman, posted a video on TikTok to narrate an experience that deeply affected him.
“Today, I have a story that made me feel very guilty. At that time, I was delivering a GrabFood order as usual.”
The video started with him waiting at an apartment unit’s door gate.
“When I arrived at the customer’s pinned location, I was a bit upset because the customer didn’t answer my call. Moreover, it was scorching hot outside, which added to my frustration.”
Following a longer-than-expected wait outside the customer’s door, and with calls going unanswered, Irfan’s patience thinned considerably due to the day’s heat.
He grew irritated waiting and even questioned the note on the order that mentioned the customer was disabled when he noticed the order remarks mentioning the customer was “orang kurang upaya (OKU)”.
Doubting the note’s authenticity, his skepticism was put to rest when he finally saw the uncle in the wheelchair.
Irfan’s heart sank as he met the uncle’s eyes, his irritation turning to guilt.
The remorse intensified when he noticed the uncle’s joy at receiving the meal someone had so thoughtfully ordered for him.
The rider’s previous rush to judgment had him choked up, wishing he could inquire about the uncle’s family but finding himself too overwhelmed to do so.
His TikTok caption, “Forgive me” in Malay, resonated with his feelings of regret.
After the interaction, Irfan penned a heartfelt apology to the person who had ordered the food for the uncle.
His post read: “Forgive me for doubting you and for the anger I felt due to the external heat. Wishing you health and ease in all you do.”
Many netizens lauded his transparency and sent well-wishes to the uncle.
“I once ordered from Grab and was moved to tears when the rider who arrived had a missing arm. Touched by the encounter, I gave him a tip. May we all be blessed with abundant provisions to continue helping others.”
“Congratulations, young one. If it were another rider, perhaps the food would have just been left on the fence.”
You may watch the full video here:
Maafkan saya 🙏🏻♬ original sound – IRFAN RIZAM