A newly opened rabbit cafe in KL has recently come under the public limelight after a netizen claimed that staff allowed customers to handle the rabbits in a rough manner.
The matter was raised by @__that.artgirl , Rachel on her TikTok account, where she listed down a litany of troubling allegations of how the rabbits were treated.
M’sian accuses rabbit cafe in KL of letting customers abuse the animals
In the TikTok post, she wrote that she witnessed screaming children running around the cafe and chasing after the “scared rabbits”. Some of them even allegedly dragged the animals across the floor.
Additionally, she claimed that the children forced the rabbits into tiny “holes”, forced them to dance on the tables as though they were puppets, and held them upside down.
She also slammed the parents of the kids in the post, calling them “useless parents of these devil spawns” and claimed they merely watched or fiddled with their phones.
Unable to watch the rabbits being mistreated, the netizen said she had to step in three times to stop the kids from terrorising the animals. She also said she informed the staff about it but was ignored.
The parents just pretended I didn’t say anything to their child. It was heartbreaking to watch. As I was leaving, they had more and more people coming in, the staff didn’t think to tell them that they [were] full.
In another video, the netizen wrote that she had lodged a report with the Society For The Prevention of Cruelty To Animals (SPCA) and noted that the cafe had removed Google reviews about the incident.
Sharing to WeirdKaya, when we asked Rachel whether she received any responses or feedback from the cafe since posting your account of the incident, Rachel said she didn’t didnt any feedback from the cafe.
She did not receive any direct responses from the cafe. Through comments on the cafe’s social media page, Rachel found out their intentions to implement stricter rules.
“However, it seemed that they were not addressing concerns regarding crowd control and the age limits for children interacting with the bunnies,” she said.
The Rabbit Cafe tells their side of the story
In a conversation with WeirdKaya, the manager of The Rabbit Cafe acknowledged that it was “chaotic” on the day of the incident but firmly denied the allegations made against the establishment.
We did scold the children for mistreating the bunnies, but unfortunately this made their parents upset. We do not condone any form of mistreatment towards our bunnies.
“The cafe’s primary objective is to educate people about rabbits and emphasize that these animals are not for consumption but rather as cherished companions.
“We also encourage everyone to experience the cafe for themselves before spreading any potentially false information,” said the manager.
New rules in play
Following the controversy, the cafe shared an update on their Google page, introducing new rules.
According to the rules, customers will no longer be allowed to chase, grab, or lift the rabbits. Running and chasing around the premise is also forbidden.
The only parts where customers can touch are the rabbit’s foreheads and backs.