--- title: "UAE Bank Transforms Customer Service In-branch With Emerico’s 3rdGeneration X-series Virtual Teller Machine And Alexis Digital Transformation Platform" url: https://weirdkaya.com/uae-bank-emericos-3rdgen-x-series-virtual-teller/ date: 2024-02-28 modified: 2024-02-28 lang: en author: "WeirdKaya" description: "One of the largest banks in the United Arab Emirates has turned to Emerico to revolutionize its customer service landscape. The industry-leading bank has chosen Emerico’s X-series Virtual Teller Machine..." categories: - "Press Release" tags: - "bank" - "Digital banking" - "Future" - "UAE bank" - "Virtual Teller Machine" image: https://cdn.weirdkaya.com/media/uae-bank-transforms-customer-service-in-branch-with-emericos-3rdgeneration-x-series-virtual-teller-machine-and-alexis-digital-transformation-platform.png word_count: 546 --- # UAE Bank Transforms Customer Service In-branch With Emerico’s 3rdGeneration X-series Virtual Teller Machine And Alexis Digital Transformation Platform One of the largest banks in the United Arab Emirates has turned to Emerico to revolutionize its customer service landscape. The industry-leading bank has chosen [Emerico’s X-series Virtual Teller Machine (VTM](https://emerico.com/solutions/x-series/)) and the Alexis Digital Transformation platform as part of its digital transformation strategy. ![Emerico](https://cdn.weirdkaya.com/media/pic-1-emerico-s-x-series-virtual-teller-machine.jpg) The X-series virtual tellers are enabling the bank to extend their service offering with seamless automated and interactive customer service in branches across the Gulf. The system allows trained customer advisors in a centralized service centre to communicate directly with customers via the teller to provide additional advice and information and qualify sales opportunities. The 3rd generation of X-series virtual tellers is ushering in a new era in the digital banking revolution. ![Emerico](https://cdn.weirdkaya.com/media/pic-2-emerico-s-x-series-virtual-teller-machine.jpg) The virtual teller uses [Emerico’s Alexis platform](https://emerico.com/solutions/alexis/) which incorporates machine learning, predictive analysis and big data analytics to automatically assist and on-board customers. This enables Emerico’s customers to increase customer acquisition and sales, improve operational efficiency and reduce in-branch operational costs significantly while providing centralized quality customer service. The advantage of our X-series tellers over other technology providers is that they furnish full customer acquisition services and intelligent software management on one platform, eliminating the need for banks to purchase different software and hardware solutions that are difficult and costly to integrate. It is [challenging for banks to meet their objectives](https://emerico.com/industries/banking/) of cohesive customer engagement and experience with many different systems that have different objectives and cannot be synchronized according to the organization’s vision and mission. This is true also for organizations within the [Government](https://emerico.com/industries/government/), [Telco](https://emerico.com/industries/telecommunications/), [Insurance](https://emerico.com/industries/insurance/) and [Hospitality](https://emerico.com/industries/retail-hospitality/) sectors. The Emerico Alexis digital transformation platform brings everything together on the X-series to reduce integration risks and drive down the cost of implementation. ![Azlan Ashari, Chief Executive Officer, Emerico](https://cdn.weirdkaya.com/media/pic-3-azlan-ashari-chief-executive-officer-emerico.jpg) “Our new Alexis Digital Transformation Platform utilizes machine Learning and a data-centric approach to connect your central IT systems with Emerico’s technology. "This includes the X-series of virtual tellers, [S-series](https://emerico.com/solutions/s-series/) mobile apps software, [V-series ](https://emerico.com/solutions/v5-series/)remote mobility devices and [R-series](https://emerico.com/solutions/r-series/) autonomous robotics customer engagement technology”, says Azlan Ashari, CEO, of Emerico. > **This means enhanced productivity by automating in-branch authentication, payments, operation, documents management and onboarding services.” ** Emerico’s Alexis digital transformation platform offers a seamless customer experience and engagement, allowing organizations to improve productivity, increase agility and embrace the digital age. Predictive [AI capabilities](https://emerico.com/solutions/ai/) in Emerico’s platform enable customer experiences to be customized - maximizing opportunities to connect, engage and reach more customers. The reach of the bank can be extended outside of the traditional branch to other areas such as [airports](https://emerico.com/industries/aviation/), [shopping malls](https://emerico.com/industries/retail-hospitality/), fuel stations, hospitals, universities, supermarkets, hypermarkets and hotels, where operating a fully-fledged branch is too costly. In addition, the Alexis digital transformation platform is PCI Payment Application Data Security Standard (DSS) compliant and EMV instant card issuance ready. Emerico and its partners have already enjoyed success in the UAE with its 1st generation X-series virtual tellers (read more below) and are signing a new customer in Saudi Arabia for the latest 3rd generation X-series machines. Azlan Ashari confirms, “We're expanding our success in the transformation of the banking sector with new customer acquisitions for the latest X-series machines. Additionally, we're growing in Government, Telco, Insurance, and Hospitality. "We're expanding our global distributor network and soon announcing a multimillion-dollar company with extensive industry experience that has acquired our North and South American distributorship.” Read [more](https://weirdkaya.com/generali-insurance-asia-news-awards-for-excellence/): https://weirdkaya.com/generali-insurance-asia-news-awards-for-excellence/