Hafidzah Abdullah, who is part of the Malaysia HR Forum, had an unexpected surprise when she checked her Maybank account one day.
Instead of her usual balance, she found a whopping RM404 million showing up.
She talked about it on LinkedIn with a bit of humor, saying something like, “It looks like I won the lottery, but actually, it’s just a big mistake.”
However, this surprising situation quickly turned into a problem. Maybank, for some reason, blocked her account right after this glitch happened.
Hafidzah was left in the dark about why this happened, as the bank didn’t call or message her to explain.
Maybank noticed and got in touch with her
She had to go through a lot of trouble, visiting the bank every day, trying to get her account working again.
She wasn’t happy about this hassle, especially because it wasn’t her fault at all.
Finally, Hafidzah’s persistence paid off. Her posts on LinkedIn caught the attention of a senior executive at Maybank.
This led to a personal conversation and a promise to sort things out.
Many have said that they have encountered such issues before too
Her story about her personal and business accounts being messed up was something a lot of people could relate to. It showed how sometimes things can go wrong with online banking.
Many netizens are sharing their frustrations over the bank’s lack of prompt response and direct action in resolving their long-standing issues, with some cases being unresolved for several months and direct communications being seemingly ignored.