These days, more and more people are facing unexpected jumps in their utility bills, leaving them puzzled and frustrated.
From unnoticed leaks to new meter installations, it’s becoming harder to understand how regular use can result in such high costs. As utility companies update their systems, the lack of clear communication is leaving many customers in the dark.
The absurdity of her RM5,277 bill
A recent case in Rawang exemplifies this issue, as a woman’s routine monthly water bill of less than RM50 suddenly ballooned to over RM5,000 after her water metre was replaced without notice, shared on Xiao Hong Shu.
“The surge in the bill wasn’t just a small increase but a hundredfold jump! My friend, who runs a pet shop where pets are bathed daily, only pays a bit over RM300 a month,” she said, highlighting the absurdity of her RM5,277 bill.
Ms. Xu, the homeowner, was left in shock, questioning how her family of four could possibly rack up such a charge.
“Monthly water bills of less than RM50 suddenly surged to RM5,000. My house isn’t running a water park! Air Selangor supply, are you out of your mind?”
Her usual bill had always been under RM50
In an interview with, Sin Chew Daily, Ms. Xu’s says that her ordeal began when Air Selangor replaced the water meter at her house without notifying her or her family. Everything seemed normal until she received a shocking water bill of RM5,277 for the month of August.
To put things into perspective, her usual bill had always been under RM50, leaving her stunned by the sudden jump.
What made the situation even stranger was that her family only used 29 cubic meters (m3) of water that month—far from enough to justify such a high charge.
Xu reached out to Air Selangor’s customer service, where she was informed that the new metre had been set to start at 2000 units instead of zero. She believes this error is what caused the bill to skyrocket.
But things only got more confusing
Frustrated, Xu tried to resolve the issue, but things only got more confusing.
After speaking with customer service, an inspector from the company called her and gave a different explanation, promising to send someone to check the meter. Despite this, no one has come to inspect the issue yet, leaving Xu without answers.
When she visited Air Selangor’s counter in person, she was told to simply wait for further updates. The lack of action and clear communication has left her feeling even more frustrated.
Threatening legal action
Tired of waiting, Xu has now warned that if Air Selangor attempts to cut off her water supply before solving the issue, she is prepared to take legal action.
“If they try to stop our water, I will definitely sue them,” she said, standing firm on her decision to fight for a fair resolution.
For now, Air Selangor has confirmed they are investigating the issue, but Ms. Xu and her family are still waiting for a resolution.
