Every job has its consequences, and being a delivery rider is no exception. It can be a challenging occupation, as delivery riders often have to deal with rude and sometimes unethical customers throughout.
Ordering food late night, requires patience, due to less delivery riders availability at that hour. Well, this customer, wasn’t really having it.
Customers calls rider ‘babi’
Recently, a delivery rider’s interaction with an impatient customer was posted on Facebook. The post got over 3K likes and over 1K comments.
In the screenshot provided, the food delivery rider received messages from the customer after the order was delayed by an hour at 2am midnight.
The customer, called the rider ‘babi’, a pig for not providing fast service as he was waiting more than an hour, and had to rush to work the next day.
Weh, babi. Cpt sikit. Aku dah order bapak lama.
The customer expressed his anger through his message by using harsh words towards the rider.
Why is e-hailing services differ from food delivery?
The rider handled the situation professionally by offering an explanation for the delayed order and choosing not to engage with the customer’s rude comment. Instead, they used a respectful term like “bang,” which means “brother”.
The rider also took to social media to provide a clear explanation of the distinctions between food delivery services and e-hailing bookings.
In his explanation, he emphasized that in the case of e-hailing, customers initiate a booking that is directly sent to the driver’s app, allowing the driver to pick up the passenger.
In contrast, the food ordering process entails the order first reaching the vendor, who accepts it, prepares the food, while simultaneously the system searches for an available rider to handle the delivery.
Netizens’ heaty remarks
Numerous netizens expressed their disapproval of the disrespectful language used towards the rider, with some even proposing that the rider should have canceled the order as a means to impart a lesson to the customer.
Here are some of the comments:
“If I ever get customers like this.. I would definitely ask the customer to wait for another rider. Will straight away redispatch the order. Serves you right. I am not the kind of person to ensure efficiency in work” this netizen commented saying that she would have not taken the order.
“I would cancel if like this. Serves them right” said this commenter.
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