A Malaysian seafood restaurant recently admitted to a major billing error that left a customer unwittingly paying RM2,975 for a fish weighing only 1.25kg.
According to the restaurant’s Facebook post, the incident happened on Aug 21 when a customer identified as Nina came in to dine.
Due to a staff error, the fish’s weight was mistakenly keyed in as 12.5kg instead of 1.25kg, causing the price to balloon to nearly RM3,000.
Bizarrely, the customer did not notice the mistake, paid the amount in full, and even went on to leave a glowing five-star review on Google.
Restaurant apologises
The restaurant later discovered the error during an internal review and immediately took to Facebook to issue a public apology.
It also urged the customer to come forward so that a refund could be given.
They also requested proof of payment, such as the original receipt or bank transfer record, so they could verify the claim and return the money via the original payment method.
Reactions
The post quickly went viral, sparking heated discussion among netizens.
‘To be honest, I spend tens of thousands a month, so I don’t really look at bills that are just a few hundred. If the customer can afford Alaska crab, then for someone earning tens of thousands a month, a few thousand Ringgit bill really isn’t something they’d notice.’
‘Paid nearly RM3,000 for a fish, still gave you 5 stars on Google review. She’s not Nina, she’s the God of Wealth!’
‘Maybe the restaurant gave a discount or vouchers in exchange for Google reviews, which is why the customer left five stars? Nowadays, many businesses use this tactic to boost their ratings to 5.0.’
What would you do if you were the customer?
