A recent incident at the iconic Petronas Twin Towers in Kuala Lumpur has stirred up controversy, with a visitor accusing the tower’s staff of showing preferential treatment to a “mat saleh” couple (white people) at the KLCC Skybridge.
The visitor, Shamsuddin Nawawi, claimed that despite having secured his spot and waiting patiently, he was denied entry while the other couple was given priority.
Petronas issues apology
In response to these allegations, the tower’s management issued an official statement of apology via their Facebook account.
The statement acknowledges the incident and promises a thorough investigation into the matter to ensure such incidents do not reoccur.
“The management of the Petronas Twin Towers tour operation would like to apologize for the incident that occurred. We take this matter seriously and are conducting an investigation as soon as possible. We will make sure this does not happen again. We are very sorry for any inconvenience,” the statement read.
Shamsuddin Nawi’s experience
Shamsuddin Nawi’s Facebook post recounted his experience in detail.
He claimed that he had been waiting since 11:30 am and successfully purchased a ticket for the 4 pm slot to ascend the tower.
However, his frustration grew when, at around 3 pm, a Malay official wearing a Petronas-colored necktie approached a “mat saleh” couple seated next to Shamsuddin.
The official inquired about their ticket time, to which the couple stated their tickets were for 4:15 pm.
Shamsuddin alleges that the officer then winked at the couple, seemingly indicating that they could go up earlier than scheduled.
Shamsuddin’s Facebook post expressed his frustration, saying, “Wow, that mat saleh has just arrived, his body is fresh and tattooed, his female partner doesn’t even look deformed. I stand with those who possess MyKid and still do not receive such treatment.”
This incident has raised concerns about the fairness and equality of access to one of Malaysia’s most famous landmarks, the Petronas Twin Towers.
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