Kedah customers complain of ‘very expensive’ RM148 meal but gets rebutted by the owner instead

As Malaysia is still in the process of repairing its economy devastated by the pandemic, soaring inflation has placed a huge burden on families, particularly those from the B40 group.

As a result, food prices have also skyrocketed and thus it’s rather hard to find a decent meal where the price remains unchanged.

‘You call this expensive?’

The owner of a restaurant in Alor Setar named Samz Wong recently took to Facebook to express his astonishment after a group of customers whined that they were given a “very expensive” meal for a “few dishes”.

According to the post, the customers paid a total of RM148.40 for seven dishes which included a whole fish, pork ribs, braised tofu, rice, prawns, and drinks.

Upon hearing their comment, Wong initially did not wish to pursue the matter any further as he believed in the ‘customer is always right’ mantra. However, he later realised that he needed to speak out on it.

Why do some customers think something is too expensive? Are they unaware of the rise in the prices of chicken, pork, cooking oil, foreign cooking supplies, and plastic containers?

Businesses like ours would never dare to raise the price in hopes of retaining our existing clients!

No price increase since 2019

He also told Sin Chew Daily that except for the fried chili which increased by RM2, the restaurant has not undergone a price increase since it relocated to a new place in 2019.

He even added that the the average profit of each order was below 30% after calculating the restaurant’s profits last month.

Read his post here:

‘Such an affordable meal!’

Wong’s post has since gone viral on Facebook and gathered thousands of comments from netizens who exclaimed

Many felt that RM148 was a super affordable price for nine people, adding that it would have easily reached more than RM300 in KL.

They also praised Wong for serving delicious food to customers without raising the price during the current economic downturn.