A woman based in Beijing has sparked a heated discussion on Threads after calling Kuala Lumpur’s airport the “worst of the worst”, claiming security personnel were rude and gave her incorrect guidance.
Posting under the username @spicysummer_gao, Summer Gao said the experience left her determined never to return.
Her post drew mixed reactions, with some sympathising with her while others questioned her attitude or told her not to come back.
Claims security staff were rude and unhelpful
In her post, Gao described herself as someone who had travelled extensively but said her experience at the airport stood out for all the wrong reasons.
Security people are quite rude and give wrong guidance with no sense of responsibility at all. Never seen anything worse. Will never come back again.”
She also attached a photo of the Petronas Twin Towers with text criticising the airport and its staff, including the words “Stupid AF”.
Responding to a commenter who suggested that her own behaviour might have contributed to the encounter, Gao maintained that staff had been rude before she said anything.
She also claimed they spoke rudely when telling passengers what they needed from them.
However, the screenshots did not specify what incorrect guidance she allegedly received or provide a detailed account of the encounter.
Visited Malaysia for work
In a separate reply, Gao clarified that she had travelled to Malaysia for a work commitment.
“I went there for a job thing. Not my own choice tbh.”
When others questioned how her experience compared with airports elsewhere, she said she had travelled to numerous countries and had not encountered the same treatment.
She added that, in her experience, airport staff in New York, San Francisco and Los Angeles had treated her better.
‘Please don’t come again’
Her criticism drew pushback from several commenters, including one who wrote:
“Sorry for your bad experience. And yes, please don’t come again!”
Another similarly told her not to return, prompting a brief response from Gao: “I won’t.”
Others questioned whether her manner of speaking had played a part, while one commenter criticised her use of the word “stupid”.
Gao defended herself, arguing that the alleged rudeness towards her was unacceptable too.
Others urged people to take her complaint seriously
Not everyone agreed with dismissing her experience.
One commenter questioned why people were telling an unhappy visitor not to return instead of addressing the issue.
Another wrote in Malay that her personal experience should not be dismissed because of where she came from.
Meanwhile, a user who identified themselves as a lounge attendant at KLIA alleged that some personnel were particularly rude towards travellers from mainland China and South Asia.
However, the commenter stressed that not every staff member behaved that way.
Gao thanked them for being fair, saying she had received numerous attacks after sharing her experience.
Acknowledges there are good people in Malaysia
In a pinned follow-up, Gao emphasised that she was describing her own experience and acknowledged that Malaysia had plenty of good people.
She added that she had encountered some of them in the comments.
However, she also said she would push back against racist or disrespectful remarks directed at her.
At the time of writing, the screenshots show the thread had attracted 176,000 views and more than 800 replies, with users divided over both her complaint and the way she expressed it.
