The ongoing pandemic has drastically changed the way we shop, taking on a digital approach with e-commerce giants such as Lazada and Shopee dominating the scene with unbeatable promotions and offers.
While many have sung praises for the excellent service they have received, first-time buyer Baron Teh was left financially burnt when an empty box was delivered to him instead of a laptop.
Baron began his rant in a lengthy Facebook post by first tagging Lazada and Acer Malaysia in the caption.
On May 10, Baron purchased a laptop (Acer Nitro 5 Ryzen 5 5600H) from Acer NBP, a Lazada-authorised store. Retailers with this accreditation are deemed authentic and credible, as explained by Lazada on LazMall.
When the parcel arrived on May 28, Baron’s sister helped him collect it while he was at work and immediately sensed that something was amiss as the weight was much lighter. Furthermore, she noticed that there were signs of the parcel’s outer layer being cut open.
After relaying this information to Baron, he quickly instructed her to unbox the parcel for further checking. To their utter shock, there was no laptop in the box!
Without further ado, Baron reached out to Acer NBP and Lazada’s customer service on Facebook. Both parties attended to his complaint promptly and promised to carry out a thorough investigation. Lazada also assured him that they would update him about the situation, leading Baron to believe that he would get his laptop soon.
“At first, I was really satisfied with the efficiency of their replies.”
However, as days turned into weeks, Baron reached out to Lazada for an update and was left disappointed as the team continuously responded with the generic reply, ‘ We will revert back to you soon’ with no timeframe provided.
“Another thing is that they always said that they would contact me via phone on a specific day but wouldn’t call. I even tried calling the Lazada hotline a few times but I couldn’t connect to them.”
Tired and fed up, Baron decided to speak publicly on the matter as a last resort. At the time of writing, his Facebook post had received 6,691 shares and around 4,000 comments.
Baron also pleaded with Lazada to give him closure on the case and hoped that he would receive a refund.
“I bought this item cause I am urgent in need of it and I’ve waited for such a long time already. It’s not a small amount too.”
“I will never buy from Lazada again!”
You can read his original Facebook post here:
Sources: Facebook/ Baron Teh
Editor: Raymond Chen
Proofreader: Sarah Yeoh
