A woman’s post about delivery riders who allegedly round up cash-on-delivery (COD) payments without asking has sparked mixed reactions among netizens.
Sharing her experience on Threads, the woman said she was surprised when a rider informed her of a “rounded” total instead of the exact amount stated in her order.
Claims rider rounded up amounts without consent
According to her post, the first incident involved an order priced at RM118.95, which the rider allegedly messaged as RM119.
In another delivery handled by the same rider, an amount of RM161.42 was rounded up to RM161.50.
This is my first time getting a rider who simply rounds up the price. The amounts may be small, but who knows how many people he’s doing this to,” she wrote, adding that she eventually blocked the rider.
Rider defends practice, calls customer stingy
Her post later drew a response from a man who claimed to be a delivery rider, who appeared to criticise the woman for being stingy and not understanding the challenges faced by riders.
He said that throughout his time working as a delivery rider, he had never encountered a customer as “calculative” as her.
Many customers understand that our pay is low. If the price is RM9.20 or RM9.50, they usually just give RM10 without asking for change,” he said, adding that some customers even tip an extra RM2 to RM5 as a goodwill gesture.
He also claimed that customers who pay via QR code usually transfer the exact amount, unlike COD transactions.
The rider’s comment gained traction on social media, receiving around 3,300 likes, with some netizens expressing support for his perspective
Netizens push back, say consent matters
However, the rider’s remarks did not sit well with many netizens, who argued that rounding up a payment without the buyer’s consent is wrong.
Some stressed that tipping should always be voluntary and decided by the customer, not assumed by the rider.
“Brother, the issue isn’t about being stingy. If the agreement doesn’t match the amount, what’s the ruling? It’s different if the customer willingly wants to give more. That’s a separate matter. If the price is RM17.69, the sale agreement is RM17.69, not suddenly RM18. If the customer wants to pay more, that’s up to them. Sorry if this statement offends anyone.”
“Still, it doesn’t justify rounding up the amount. Riders should give the exact amount, and it’s up to customers to round up or pay more if they want to.”
“If an item costs RM9.10, I usually give RM10 and consider it halal. Sometimes if it’s RM15, I give RM20. I’ve never just paid the exact amount. But riders have never increased the price on their own, not even by a few cents. They always charge the original amount. So I feel both sides have a role to play. Riders should state the actual price, and customers shouldn’t be overly calculative over a few cents.”
