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TNB Confirms Glitch In myTNB App That Showed Abnormal Usage, Assures July Bills Are Not Affected

TNB also clarified that the issue has been resolved.
Tenaga Nasional Berhad (TNB) has confirmed that a technical glitch in its myTNB mobile app caused some users to see unusually high electricity usage for July, even though the month had just begun.

The issue, which went viral on social media after several users—including former influencer and teacher Mohd Fadli—shared screenshots of the anomaly, led many to question whether their electricity bills were being wrongly calculated.

Display error in the graph function

In a statement shared on TNB’s social media, the national utility company clarified that the issue was purely a display error in the graph function of the app and did not affect actual meter readings or billing calculations.

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We assure users that their July electricity usage has not been affected. Customers can refer to their final bill after the billing cycle for the accurate amount,” TNB stated.

Issue now resolved, says TNB

In a follow-up update, TNB announced that the technical issue has been resolved and the daily and monthly usage graphs in the myTNB app are now functioning normally.

We will continue monitoring the system to ensure a smooth user experience,” the company added, while also apologizing for any confusion caused and thanking customers for their patience.

For customers who may still have questions or concerns, TNB encouraged them to reach out through their official Facebook page (TNB Careline), send a private message on X (formerly Twitter) at @Tenaga_Nasional, email tnbcareline@tnb.com.my, or contact their customer hotline at 1300-88-5454.

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Home > Society > TNB Confirms Glitch In myTNB App That Showed Abnormal Usage, Assures July Bills Are Not Affected