Tenaga Nasional Berhad (TNB) has confirmed that a technical glitch in its myTNB mobile app caused some users to see unusually high electricity usage for July, even though the month had just begun.
The issue, which went viral on social media after several users—including former influencer and teacher Mohd Fadli—shared screenshots of the anomaly, led many to question whether their electricity bills were being wrongly calculated.
Display error in the graph function
In a statement shared on TNB’s social media, the national utility company clarified that the issue was purely a display error in the graph function of the app and did not affect actual meter readings or billing calculations.
We assure users that their July electricity usage has not been affected. Customers can refer to their final bill after the billing cycle for the accurate amount,” TNB stated.
TNB ambil maklum sedang tular di sosial media bahawa sesetengah pelanggan mungkin melihat graf penggunaan kWh bulan Julai yang tinggi dalam aplikasi myTNB.
— Tenaga Nasional (@Tenaga_Nasional) July 8, 2025
Atas isu teknikal, terdapat ralat yang menyebabkan paparan graf penggunaan bulan Julai tidak tepat dan graf tersebut tidak…
Issue now resolved, says TNB
In a follow-up update, TNB announced that the technical issue has been resolved and the daily and monthly usage graphs in the myTNB app are now functioning normally.
We will continue monitoring the system to ensure a smooth user experience,” the company added, while also apologizing for any confusion caused and thanking customers for their patience.
For customers who may still have questions or concerns, TNB encouraged them to reach out through their official Facebook page (TNB Careline), send a private message on X (formerly Twitter) at @Tenaga_Nasional, email tnbcareline@tnb.com.my, or contact their customer hotline at 1300-88-5454.
Read the full post here:
Isu Teknikal Paparan Graf di Aplikasi myTNB Telah Diselesaikan
— Tenaga Nasional (@Tenaga_Nasional) July 9, 2025
Tenaga Nasional Berhad (TNB) ingin memaklumkan bahawa isu teknikal berkaitan paparan graf penggunaan kWh bulan Julai di aplikasi myTNB telah berjaya diselesaikan.
Paparan graf penggunaan harian dan bulanan kini…
