A woman who was about to board the plane from Bangkok back to Singapore was left shocked and upset after she discovered the flight had been delayed for hours.
What’s more, the airline failed to give her any form of notification about the delay, which only made her even more frustrated.
SG woman fumes after flight gets delayed for 7 hours
Speaking to Mothership about the incident, the woman named Ang said she was scheduled to board Scoot flight TR611 at 6.35pm on Feb 3.
But to her shock, she later realised that it rerouted to flight TR615 and pushed back by seven hours to 1.55am on Feb 4.
According to Ang, she wasn’t notified of the changes and only came to know about it when she checked her booking to complete an online check-in on Feb 2.
To make matters worse, Ang added the flight was further delayed to 2.40am on the day of departure, leaving her completely exhausted when she landed in Singapore.
Based on the flight delay notice given to her by the check-in staff, it only stated the two-hour delay in departure time but didn’t mention the flight’s rerouting nor the seven-hour delay.
Another passenger affected too
It later turned out that Ang wasn’t the only one who was blindsided by flight delays, with another woman going through a similar predicament.
The woman told Mothership she arrived at Suvarnabhumi Airport at around 5.30pm (Thailand time), which was around three hours before her flight, TR617, was scheduled to depart at 9.35pm (Thailand time).
However, she was unable to find a counter to check in, leading her to approach a staff member at the information counter for help, where she was informed check-in counters will be closed until 9.30pm.
Stunned by the information, she checked her flight schedule and discovered it had been changed to 12:35am (Thailand time), meaning she would only reach Singapore at 4.10am
She also checked for any email notification from Scoot, but it turned up empty.
I would expect at least an email from Scoot if there is a reschedule of four hours, it is a pretty impactful reschedule.
“When I finally boarded the flight, passengers were informed that the delay was due to the plane departing late from another destination.
“Which, of course, is not their fault since it’s out of their control, but they need to inform their passengers,” she said.
The woman added that while the delay didn’t affect me much, she pitied families with young children who had to wait for hours.
Notification delay caused by ‘minor issue’
Responding to Mothership’s inquiries, Scoot admitted that there was a minor issue in the sending out of delay notifications to several passengers.
“Scoot sincerely apologises for the inconvenience caused by the retimings of flights TR617 and TR611, both operating from Bangkok to Singapore on Feb. 2 and 3, respectively.
“Affected passengers were progressively notified, and assistance was provided to those who arrived at the airport for their original flight times,” it said.
The airline also apologised for the matter, adding it remains committed in issuing notifications to passengers in a timely manner.
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