A man in Singapore received a food delivery that he did not order, which left him perplexed and concerned about the unknown contents of the package.
According to Mothership, the incident took place on May 7, 2025, when Lee found food hanging from the gate of his house, accompanied by a receipt that had no name or unit number.
With no way to trace the rightful owner, Lee became uneasy and moved the package to the ground.
Contacted the delivery platform
Lee then reached out to the food delivery platform to report the mistaken delivery.
The customer service agent suggested he either “keep or dispose” of the food, despite Lee making it clear that he had not placed the order.
The Singaporean news outlet reported that after Lee requested to speak with a manager, he was placed on hold for five minutes before the agent hung up.
Called the police to dispose the food
Unsatisfied with the delivery platform’s response, Lee called the police.
Authorities arrived at his home and disposed of the food.
Lee then filed a police report to document the incident.
Consumers Association of Singapore Responds
Lee subsequently filed a complaint with the Consumers Association of Singapore (CASE), hoping for further action.
However, CASE replied that it could only assist with mediation in contractual disputes and was unable to handle complaints related to public health and safety issues or take action against the company.
Lee was frustrated by the response, as it highlighted a “dangerous gap in accountability” when delivery companies make errors that affect uninvolved third parties.
Delivery platform’s explanation
In a follow-up response, the delivery platform explained that the order was delivered by mistake due to an operational error.
They stated that it was not feasible for them to collect the food for hygiene reasons, and contacting the rider to retrieve the order would be challenging.
They reiterated that Lee had been advised to either keep or dispose of the food due to logistical constraints.
Lee’s stand
Lee emphasized that his main concern was not compensation but raising awareness about how delivery mistakes are handled.
He pointed out that the current system leaves people vulnerable and unprotected when delivery companies make errors, without proper accountability.
