What was meant to be a simple craving for Hokkien mee turned into a bizarre experience for local influencer Ah Lee, after her food delivery order was misplaced and the platform demanded “proof” she never received it.
Ah Lee shared her ordeal in a Facebook video, calling it “the most absurd dining experience” she’s ever had, joking that an online meme had come to life in reality.
Food had been delivered to a wrong location
According to Ah Lee, she had been craving Hokkien mee and found a promotion on a food delivery platform where the dish cost only RM13. Without hesitation, she placed the order.
Half an hour later, the rider notified me and even sent a photo showing the food placed by a wall,” she said. But when she went outside to collect it, her doorway was empty.
Upon checking further, she realised the food had been delivered to the wrong location.
My Hokkien mee was just taken by someone else. Who says there’s no such thing as a free lunch? The person who got mine surely enjoyed it!” she joked.
Couldn’t reach rider
Ah Lee tried calling the delivery rider but her calls went unanswered. Messages also received no reply.
Left with no choice, she filed for a refund through the platform’s customer service, but what comes next shocked her even more.
They asked me to provide photo evidence that I didn’t receive the food. I thought I misheard, so I asked again. But the agent insisted I needed proof before they could process my refund,” she recounted.
‘How do you prove something doesn’t exist?’
She described the request as “ridiculous and frustrating,” pointing out the impossibility of proving the absence of something.
To prove something that doesn’t exist is really hard. I couldn’t believe what I was hearing. But I still had to comply in hopes they’d process the refund,” she said.
She later updated that she successfully received her refund and hoped the person who got her food enjoyed the meal.
