The chief executive officer (CEO) of Pos Malaysia Berhad group has come under heavy fire over a response he gave to a worker who simply asked for his torn uniform to be replaced.
Following the controversy, the company released an official statement saying that the CEO has since apologised for his brusque reply.
Pos Malaysia worker inquires about torn uniform
In a now-viral tweet that was shared by @evvok, it showed a conversation that took place within an internal application specifically for Pos Malaysia staff.
In the chat, a worker posted a photo showing a huge tear in his uniform’s sleeve and asking when it will be replaced, adding that customers had noticed his uniform and commented about it.
‘Count yourself lucky’
Instead of offering a solution to the worker’s situation or expressing empathy, Pos Malaysia’s CEO, Charles Brewer, gave this shocking response:
Count yourself lucky that you don’t work for one of the foreign carriers who don’t provide uniform at all.”
Needless to say, Brewer’s reply caught the worker (and us) by surprise, where he is seen telling Brewer that he brought the issue up after receiving feedback from customers regarding his torn uniform.
He also asked whether it was wrong for him to raise the question at all.
Backlash and apology
As expected, Brewer’s arrogant response to the worker’s concerns drew strong condemnation from netizens, who slammed him for acting rudely.
Some also called for Brewer’s resignation as he had failed to stem Pos Malaysia’s annual losses, which amounted to millions of Ringgit.
Following the online outcry, Pos Malaysia released statement acknowledging the incident which took place on Mar 19 and expressing regret over it.
Charles Brewer, our Group Chief Executive Officer, has conveyed his apologies to the staff involved and extends his apologies to anyone who may have been affected or offended by his comment.
“He acknowledges that he should have responded with greater empathy and commits to continuing to foster a respectful and supportive environment for all Pos Wiras,” the statement read.
Pos Malaysia said “immediate actions were taken to engage directly with the employee concerned, and the matter has been fully resolved.
It also added it will look into improving its internal processes to ensure that “uniform replacements are done in a more timely and efficient manner.”
READ ALSO:
