What was supposed to be a flight that lasted for slightly more than an hour turned into one that nearly took up an entire day due to technical issues found on the plane.
Aside from the significant delay, passengers were also forced to disembark from the aircraft not once, but twice in the process, leading to widespread frustration.
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Speaking to 8world News, one of the passengers named Jason Tan said Scoot flight TR469 was scheduled to depart the Kuala Lumpur International Airport (KLIA) at 7.10pm on Dec 28. However, the plane failed to take off an hour after boarding.
He added that passengers struggle to breathe inside the aircraft as the air-conditioning wasn’t turned on.
“The captain later announced via the intercom that the aircraft had encountered technical issues requiring urgent repairs by engineers. Passengers were then led to the boarding lounge.
After an hour, passengers were allowed to board the plane again and were informed that the plane would depart at 11.30pm. However, the same technical issues resurfaced at midnight and passengers were once again escorted back to the lounge.”
Calling the scene “chaotic”, Tan said Scoot offered passengers two options: either cancel their tickets or wait for accommodations and flight arrangements to return to Singapore.
However, he slammed the airline’s lack of clarity regarding its refund policies or compensation for fare differences.
“The staff said that passengers who cancelled their tickets would get refunds, but there was no mention of compensation for those who had to purchase new tickets on their own,” he explained.
Apologised for delay
In response to 8world News’ inquiries, Scoot confirmed the incident, stating that the delay was caused by a wait for replacement parts to be delivered to KL, which prevented the flight from departing as scheduled.
A spokesperson said passengers were provided with accommodation, transportation, and meal arrangements, adding that the flight left KL at 4.42pm on Dec 29 and arrived in Singapore at 6:13pm.
Scoot also apologized for the delay and emphasised that “the safety of our customers and crew is of utmost importance.”
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