A woman has praised Rapid KL for their quick and efficient response after she sought help over an issue inside an MRT carriage, saying staff acted within minutes of being contacted.
Sharing on Xiaohongshu, on Dec. 25, she noticed that water had been spilled inside the MRT, causing it to spread across the floor of the carriage.
Concerned about passenger safety, she decided to reach out for assistance.
Contacted Rapid KL via WhatsApp
Instead of having to report the issue to on-ground staff, the woman contacted Rapid KL through WhatsApp using a QR code displayed inside the MRT coach.
She explained the situation and sent photos showing the water spreading across the carriage floor, adding that the spill had flowed quite far.
What impressed her most was how fast action was taken.
Staff arrived within minutes
Speaking to WeirdKaya, she said she reached out to Rapid KL at around 5.41pm.
By around 5.50pm, MRT personnel boarded the train at the next station to assess the issue, before cleaning staff entered the carriage at the next stop with a mop to clean up the water.
She said the entire process was handled smoothly and efficiently, minimising inconvenience to commuters.
Not her first positive experience
The woman shared that this was not her first time seeking help from Rapid KL through WhatsApp, making it easier for her to reach out to them again.
I once reported that a male was inside the women’s coach, and they also reacted swiftly,” she said.
She added that experiences like these have given her confidence in Rapid KL’s responsiveness, and encouraged other commuters to speak up when they notice issues during their journey.
