If you’ve ever worked in the F&B industry, you’d know firsthand how hard some days can be when you’re obliged to put on a polite front for unreasonable customers.
A woman recently put forth a list of “rules” which she felt was imperative for those working in the F&B sector, only to find herself getting brickbats for it.
‘Smile more and keep your cool’
In a viral Threads post, the woman laid down two ground rules she believed was the litmus test of a good F&B employee.
“Rule #1, don’t be hot-tempered. If you’re hot-tempered, it means you really can’t deal with customers. Rule #2, you must always keep a smile on your face, no matter what problems you’re dealing with.
“If you fail these two rules, then you’ve failed as an employee,” she wrote.
The OP then went on to share an encounter she experienced at a popular mall that made her come up with those rules.
“The staff had a sour face even while wearing a mask. People were already queuing properly and she suddenly lost her temper and told everyone to queue properly.
“She only thought about her temper but she hadn’t seen our temper yet.”
‘Don’t be so entitled!’
In the comment section, netizens were having none of it and made their displeasure known.
One sarcastically wrote: ‘If you want people to smile at you for 24 hours, go to Tanjung Rambutan.’
Others countered the OP’s “rules” by offering their own take on it.
‘Rules as a customer: don’t be so entitled. Remember, you’re human, and so is the employee. Right now, you may be the customer, but in the future, your livelihood could be in retail or F&B. That’s when you’ll truly understand their situation.’
‘Rules as a human being: don’t be so bitter in life. Life’s already so difficult yet people still want to complain.’
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