If your important documents were swept away or damaged in the floods, you’re not alone and you don’t have to panic.
The National Registration Department (JPN) has just announced a free replacement service for flood victims who lost their identification documents.
In moments like this, even finding your MyKad, birth cert or marriage cert can feel impossible, but JPN wants you to know: they’ve got your back.
What documents can you replace for free?
Pretty much all the key ones you’ll need to rebuild your life after the disaster:
- MyKad
- Birth Certificates
- Death Certificates
- Civil Marriage Certificates
- Citizenship Certificates
- And other official documents issued by JPN
If the floods damaged it, washed it away or rendered it unreadable, the replacement is free.
They’re not waiting for you to come, they’re coming to you
JPN knows many flood victims can’t travel. Roads are cut off, transport is limited, and some families are still in temporary shelters.
That’s why they’re sending mobile units directly to affected areas using buses, vans and MEKAR 4WD vehicles.
These teams will only move in once routes are safe, but once they do, they’ll be on the ground offering immediate help.
Here’s what these mobile units can help you with:
- Replacing a lost or damaged MyKad
- Issuing new birth, death or marriage certificates
- Handling citizenship matters
- Checking or verifying your personal records
- Guiding you through next steps if you lost multiple documents
Why this matters during a disaster:
- Many families can’t leave their homes or evacuation centres
- Transport services are disrupted
- Documents are needed for aid, schooling, insurance and more
- It prevents overcrowding at JPN offices
- Vulnerable groups like elderly and children can still get help
This initiative is meant to reach those who need it most, instead of expecting them to travel when they’re already struggling.
If you’re affected, here’s what JPN wants you to know
Right now, your priority should be your safety, your family, and whatever you can still protect. Your documents can be rebuilt and JPN is making sure it’s easy, free and accessible.
They’re not asking you to queue, travel or go through complicated procedures. They’re meeting you halfway, and in many areas, they’re literally coming to your doorstep.
Stay safe. Take care of your loved ones. The paperwork can be recovered and JPN is already working on it.
