In a recent incident on AirAsia flight AK5209 from Kuching to KL, passenger Brendan Kon has brought to light what he suspects to be a systematic overcharging practice by a flight attendant.
The episode, occurring on December 14, 2023, has raised serious concerns about the integrity of in-flight transactions.
Questionable overcharging on Flight AK5209
Brendan narrated his experience: “I ordered a hot Americano, expecting to pay RM12. But when I could only produce RM11 in small change, the attendant readily accepted it.”
It was this seemingly innocuous interaction that triggered Brendan’s suspicions. Upon discovering the actual price of RM9 for his coffee, he realised he had been overcharged.
“I immediately confronted the flight attendant. She acted innocent and promptly refunded the RM2,” Brendan stated, emphasising the attendant’s initial feigned ignorance. His quick thinking led him to verify other purchases.
‘My wife had also been overcharged’
“My wife had also been overcharged for her snacks and drinks,” he added, indicating a pattern in the attendant’s behaviour.
Brendan didn’t stop there. He alerted other passengers, who, to his dismay, also reported discrepancies in their bills.
“It’s alarming,” Brendan remarked, “This could be an ongoing scam. It’s important for passengers to always check their bills, especially for in-flight purchases.”
The incident has prompted calls for increased transparency and accountability in AirAsia’s billing processes.
Brendan’s experience, highlighting a potential exploitation of passengers, warrants immediate attention from the airline.
“Who knows how many passengers have unknowingly been overcharged,” Brendan pondered, underscoring the need for vigilance among air travellers.
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AirAsia has yet to officially respond to these allegations. This case not only casts a shadow on the airline’s customer service but also raises questions about the ethical training of its staff.
