An AirAsia flight attendant was captured assisting an elderly passenger, earning accolades from both the airline’s CEO and netizens.
Gentle assistance onboard
The video showcases the male flight attendant approaching the elderly woman, who appeared to need support.
With a warm smile, he gently held her hands, providing steady guidance as they walked down the aisle.
His attentive demeanour and reassuring presence ensured she felt comfortable throughout the process.
Upon reaching the aircraft’s exit, he carefully helped her into a waiting wheelchair, adjusting the footrests to ensure her comfort.
Holding both of her hands firmly, he reassured her with a soft “slow, slow” and gently asked, “boleh?” (“Okay?” in Malay) to check if she was comfortable.
As they reached the aircraft exit, he carefully assisted her into a waiting wheelchair.
But his kindness didn’t stop there—he even bent down to unfold the wheelchair’s footrests, ensuring she was seated comfortably before saying goodbye with a warm smile.
AirAsia’s CEO, Tony Fernandes, shared the video on his social media platforms, highlighting the attendant’s exemplary service.
He commented on how such gestures reflect the airline’s commitment to going above and beyond for their passengers.
The online community echoed this sentiment, with many praising the attendant’s kindness and professionalism.
