Ordering a customised birthday cake usually comes with a little excitement, especially when you have a specific design in mind.
For one Malaysian woman, however, a RM400 lorry cake left her questioning whether the result was worth what she had paid.
Taking to Threads, the woman, @anisszizie.__ shared photos of the cake alongside screenshots of her conversation with the baker, sparking plenty of reactions online.
Ordered a lorry cake for her boss
According to her replies, the woman ordered a seven-inch cake and provided a reference photo of a blue lorry, along with instructions for several changes.
She requested a yellow cargo section, a white cab, and the wording “KFE LOG & WAREHOUSING” in blue. She also wanted a birthday greeting for her boss on the cake board.
She said she placed the order on a Friday for delivery on Tuesday morning, after checking whether the baker could accept it.
According to her, the baker agreed and asked her to make payment quickly, explaining that the fondant needed a day to dry.
This was her first time ordering from the seller, whose previous posts had looked fine to her.
Unhappy with the finishing
However, the cake shown in the photos did not meet her expectations.
It featured a yellow lorry body, a white cab and dark wheels, but she was dissatisfied with the finishing and lettering.
In a WhatsApp exchange she shared, the woman asked why some of the lettering was uneven and told the baker that she expected better given the price.
The baker responded that this was already their best work and claimed other bakers would charge more than RM600.
The woman later clarified in the comments that paying RM400 was not the issue. Her concern was the quality of the result.
If the result was good for RM400, I would have been okay with it. But I found it very unsatisfactory.”
She added that she had told the seller she appreciated the effort involved.
‘If you want to make it viral, go ahead’
In another screenshot shared by the woman, the baker appeared to stand by the cake and told her she could publicise the matter.
“I’ve done my best. If you want to make it viral, go ahead.”
The baker also claimed previous customers had been happy with their work and suggested that she was the only customer who had an issue.
When a commenter asked whether the baker had apologised, the woman said no, adding that she had instead been told she was the first person to complain.
RM100 refund and a request to remove the post
In a subsequent update, the woman shared a screenshot showing a RM100 transfer from the baker, followed by a request to take down her post.
She said she had not intended to bring down anyone’s business, but pointed out that the baker had initially told her she could make the issue public.
They were the one who told me to make it viral. Once it went viral, they asked me to take the post down.”
Delivery was supposed to be free, but she ended up paying
Speaking to WeirdKaya, the woman confirmed that she had ordered the cake for her boss’ birthday and paid the full RM400 on November 6.
According to her, the price included free delivery, with the cake scheduled to arrive on November 10 between 9am and 10am.
She clarified that the baker had not shown her any previous lorry cakes. Instead, she supplied the reference design herself.
“The cakes in their posts looked good, and the way they dealt with me didn’t give me any reason to doubt them,” she told WeirdKaya.
Only the lettering was corrected
After seeing the cake, she felt there were several shortcomings compared with the reference image she had provided.
According to her, the baker only corrected the lettering, explaining that the ridges on the lorry’s body had caused the words to look uneven.
However, she remained disappointed with the overall result.
Requested another RM100 refund after delivery
The woman confirmed that the seller transferred RM100 back to her on November 9.
After receiving the cake the following day, she requested an additional RM100 refund, saying she noticed further shortcomings.
She also claimed that despite their agreement on free delivery, she had to pay the delivery charge when the Lalamove rider arrived.
“The deal was supposed to include free delivery, but when Lalamove arrived, I was the one who had to pay,” she said.
She explained that she was willing to let the seller retain the remaining RM200 to cover the cake ingredients. However, her replies did not confirm whether the second RM100 refund had been received.
Disappointed with the taste too
Her dissatisfaction extended beyond the cake’s appearance.
Asked about its taste, she gave it a personal rating of “0/100”, describing it as lacking flavour and saying her boss did not seem to enjoy eating it.
She also felt there was relatively little fondant compared with the amount of cake.
Alongside her replies, she shared a photo of the cake after delivery, showing the lorry’s front wheel lying flat beneath its white cab.
Netizens weigh in on the price and workmanship
The cake quickly became a talking point, with several commenters questioning whether its finishing justified the RM400 price.
One commenter, who shared photos of cakes they said they made for RM200, felt the decorations were minimal and the workmanship could have been neater.
Others responded with lorry jokes.
“Why does the truck look like it just got hit? Does the RM400 include insurance?”
Another joked that the lorry would fail a Puspakom inspection because of the position of its tyres.
However, one commenter urged others to consider the baker’s spending on ingredients, as well as the time and effort involved, suggesting a further partial refund as a possible resolution.
The woman maintained that she understood the effort involved, but had expected a better result for the price she paid.
